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General Terms and Conditions
1. CONTENT OF THE SERVICE
Travel agency Darojković Travel (hereinafter: the Agency) guarantees the provision of tourist services according to the program and/or promotional material received. The content of the tourist service will be delivered fully and as described, except in extraordinary circumstances (war, unrest, strikes, terrorist actions, natural disasters, interventions by competent authorities, sudden timetable changes, delays of aircraft or other transport means, weather conditions, traffic accidents, etc.).
The Agency is not responsible for the execution of services for which it is not the organizer but only acts as an intermediary. The Agency is not liable for printing or website errors, nor for subsequent changes in new editions of promotional material and programs before travel; in this regard, information provided on the bus shall be considered authoritative rather than promotional material or websites.
2. BOOKINGS AND PAYMENTS
Applications for tourist services are accepted at the Agency office, authorized partner agencies, by fax, email, post, or via the Internet. The traveler must provide all necessary data/documents for service realization and is responsible for damage caused by incorrect or incomplete information.
a) Unless otherwise stated, the traveler must pay 100% of the service price at booking. Failure to do so will be considered cancellation.
b) For excursions, payment of 100% must be made no later than 7 days before departure.
c) For “on request” bookings, a deposit is required according to the organizer’s price list. The Agency will not accept reservations without deposit. If the traveler rejects a confirmed reservation made at their request, the deposit will be retained in full.
d) If accommodation is reserved for same-day use and paid entirely at the property, the Agency may charge a booking fee of €10 unless otherwise agreed. A written confirmation will be issued.
3. CONTENT AND PRICE OF THE TOURIST SERVICE
The service includes everything specified in the program/promotional material. Optional services (transfers, extra meals, excursions, port taxes, entrance fees, insurance, tips, etc.) are not included and must be paid separately.
Taxes, fees, or tickets required by regulations must be paid in advance if requested. Optional services during travel are paid in the local currency.
Prices are published in HRK and calculated according to exchange rates. The Agency reserves the right to change prices due to exchange rate fluctuations, increased transport costs, fuel costs, or additional fees beyond its control.
4. CATEGORIZATION AND DESCRIPTION OF SERVICES
Accommodation and services are described according to official local categorization at the time of publication. Standards vary by destination and are not comparable. Room allocation is determined by reception. If a specific room is not contracted, any officially registered accommodation may be assigned.
Check-in is generally between 15:00 and 20:00, check-out by 10:00. Late arrivals must be announced in advance. Transport vehicles may vary depending on passenger numbers.
5. PROGRAM CHANGES
The Agency may change the program due to extraordinary circumstances. Accommodation may be replaced with one of the same or higher category. The Agency may continue travel without late passengers, which will be considered cancellation.
Departure time/date or route may change without compensation. If major changes occur before departure, the traveler may accept or reject the modified program.
6. AGENCY’S RIGHT TO CANCEL
The Agency may cancel travel due to extraordinary circumstances or insufficient number of passengers. The minimum number is stated in each program. Passengers will be informed at least 5 days before package travel or 24 hours before excursions/transfers. All paid amounts will be refunded, but no compensation is owed.
7. TRAVELER CANCELLATION
Cancellation must be submitted in writing. The cancellation date determines compensation. Deposits are included in cancellation fees.
Different cancellation scales apply depending on travel type (domestic trips, European trips, cruises, flights, excursions, etc.). If the traveler finds a replacement, only actual costs will be charged. Cancellation insurance may be purchased at booking.
8. AGENCY OBLIGATIONS
The Agency must ensure services are provided professionally and protect traveler interests. The traveler must receive program material, terms, and information about the destination and travel risk.
9. TRAVELER OBLIGATIONS
The traveler must:
Failure to comply makes the traveler liable for damages.
10. LUGGAGE
For bus transport, one piece of luggage plus skis/snowboard is allowed. Sleds are not permitted. The traveler is responsible for personal belongings. The Agency is not liable for lost or damaged luggage. Pets are not allowed unless exceptionally approved.
11. TRAVEL INSURANCE
In accordance with law, the Agency must offer travel insurance covering accidents, illness, luggage damage, medical insurance abroad, cancellation insurance, and repatriation costs.
12. COMPLAINTS
If services are incomplete or poor, the traveler must submit a written complaint.
Procedure:
13. PRIVACY PROTECTION
Traveler data is treated as confidential and will not be disclosed without consent, except where required by law.
14. GUARANTEE INSURANCE
In case of insolvency or bankruptcy, travelers must contact the Agency’s insurer.
15. AIR TRANSPORT CONDITIONS
Air transport conditions are defined by the airline and must be followed by the traveler.
16. FINAL PROVISIONS
These terms form an integral part of the contract between the traveler and the Agency. Deviations must be stated in the program or contract. By signing, the traveler accepts the program and conditions.
Effective from the date of issue.
Dugo Selo, 28 April 2014.